Case Article Object Salesforce

Web to case forms can also be created to gather customers requests directly from company or organization website.

Case article object salesforce.

You can use this object to include case article associations in apex and visualforce. The following objects are shown in this knowledge object model. I am trying to update a field in a case with the number of kb articles attached to the case after a kb article has been attached to the case. I was referred by salesforce support towards this idea.

Hover over the salesforce mobile and lightning experience actions section and click the that appears in the lower right hand corner. Associated objects feed history ownersharingrule and share objects. An article is associated with a case when it s relevant to a specific issue when it helps an agent solve the case or when the agent sends the article to a customer. Click case page layouts.

Case represents a case which is a customer issue or problem. As with lightning knowledge s there could be several support cases related to an articles or a case could have mulitple lightning knowledge articles. Click the object manager tab and click case. Each object links to its reference documentation for more information.

This object represents the association of a knowledge article with a case. The problem is that the object casearticle doesn t seem to be available for triggers. As i had created a junction object between lightning knowledge and case. Click the dropdown next to case layout and select edit.

Also when we add a kb article to a case this doesn t cause any dml operation on the case object so i creating a. Web to case forms are similar to web to lead forms. Add the email action to the case page layout.