Case Comment Object Salesforce

I m in the setup mode but i cannot find a case comment object.

Case comment object salesforce.

Build robust server side solutions that integrate your salesforce data using soap api. Dear all this is the dumbest question ever. If you have communities enabled your support agents can create case comments. We want to change the rule so that the number of case comments is only increased when the case comments are public.

Beyond the 6 most recent comments on a case it isn t possible to read case comments in full without selecting edit amd scrolling through the tiny window. This was possible in classic but not in lightning. I hope it will be considered for future releases. Form a conversation with e2cp it sounds a standard object of sfdc.

Case management in salesforce classic you can create case comments and decide if the comment should be shared with the case contact external user public and or send customer notification this feature is currently not available in salesforce lightning which is very big gap. In the quick find box enter case auto response rules. I am trying to add a validation to make case comments internal comments manditory when ever the case status is closed. A simple custom field on the casecomments object will help a lot or allowing to create validation rule on case comments field from case object will also serve my purpose.

Maria only needs to set up an auto response rule that emails an invitation to the case s contact when a case is created using web to case. Ursa major solar s website already captures cases using salesforce s web to case. We re trying to change a workflow rule that a past salesforce admin put in place that increases a hidden field called of case comments by one whenever a case comment is posted. The commentbody has a maximum length of 4 000 bytes.

Choose the web services description language wsdl that fits your need whether it s a strongly typed representation of your org s data or a loosely typed representation that can be used to access data within any org. When a case is transferred to another queue the first thing the user needs to do is review all case comments. However some alternatives could include building a custom case comments object that copies its values to the out of the box object minus the custom data of course by way of workflow trigger or process or building a visualforce page to capture the data separately as suggested in one of the idea s comments. Go vote on that idea.

But i cannot do that.