From the list of objects select contact 1.
Case feed object salesforce.
You can also use the case feed visualforce components in lightning experience.
See all case info at a glance agents spend a lot of time gathering the info they need to resolve cases.
In this case it would be valuable to be able use quick text when posting to the case feed.
This section of the guides focuses on customizing the case feed in a salesforce classic console app.
Merge idea flag.
It displays happenings in context so that agents can solve cases more efficiently.
From setup enter feed tracking in the quick find box then select feed tracking.
However many organizations use the cases object for internal business processes where the customer is another standard salesforce user.
Associated objects feed history ownersharingrule and share objects.
In salesforce classic they re the icons in a feed that help you do things like post a message send email log a call or change the status on a case.
Currently quick text can be used for communicating with the customer.
However you can use the visualforce components in salesforce classic apps with standard navigation that use the case object too.
When you move to service cloud in lightning experience you must re create your favorite case feed publisher actions as quick actions.
When you move to service cloud in lightning experience you must re create your favorite case feed publisher actions as quick actions.
Use feeds to track changes to the custom objects they serve.
Let s enable feed tracking for the contact object and add some additional fields to track.
Case feed is a news feed like display that shows customer support agents everything that s happening in a support case.
For example textile feed tracks changes to a textile c object.
Select up to 20 fields 3.
In salesforce classic they re the icons in a feed that help you do things like post a message send email log a call or change the status on a case.
Gain instant visibility into the timeline of a support case with a flexible feed based layout.
Select enable feed tracking 2.