Case Feed Salesforce Lightning

No matter whether feed tracking is enabled on those objects chatter is available to them.

Case feed salesforce lightning.

This is why case feed is so helpful. The salesforce classic publisher javascript apis also known as the case feed publisher apis and the lightning quick action javascript apis both interact with page actions. The publisher apis work with visualforce components and pages to interact with publisher actions. Every customer interaction from emails to calls to social networking posts is shown in context.

You might have 10 cases to follow up on. And that s just one case. Cases display feed first so that agents can see more updates and activities up front 1. The feed component is supported for lightning experience and communities based on the customer service template.

This section of the guides focuses on customizing the case feed in a salesforce classic console app. In lightning experience feed tracking must be enabled for an object for chatter to be available to it. This module is. However you can use the visualforce components in salesforce classic apps with standard navigation that use the case object too.

Case feed shows a timeline for a case s history and contains a ton of information that s super helpful for resolving cases. The only exceptions are group site and user objects. Agents can insert code snippets in emails in the case feed so they can better support your customers. Lightning experience and salesforce classic.

Every customer interaction from emails to calls to social networking posts is shown in context. Case merge generally available bulk macros in lightning experience and other improvements agents can combine duplicate cases with case merge. A preconfigured three column layout puts case details contact details and related cases for the account alongside the feed for immediate access 2. For a list of feed types see the chatter rest api developer s guide.

Enabling case feed in salesforce note. You can also use the case feed visualforce components in lightning experience. In lightning experience the service console case feed fosters collaboration and welcomes many bakers in the bakery with these out of the box treats. You may need to enable email to case as well if not already enabled in setup go to support settings and check enable case feed actions and feed items checkbox.