Case Feed Salesforce

From setup enter support settings in the quick find box then select support settings.

Case feed salesforce.

See all case info at a glance agents spend a lot of time gathering the info they need to resolve cases. It displays happenings in context so that agents can solve cases more efficiently. Essentially case feed is a new look and feel to the standard case page layout. You may need to enable email to case as well if not already enabled in setup go to support settings and check enable case feed actions and feed items checkbox.

View all docs. In salesforce classic they re the icons in a feed that help you do things like post a message send email log a call or change the status on a case. Optionally select enable email notifications for case posts recommended. In this case it would be valuable to be able use quick text when posting to the case feed.

Select enable community case feed. Merge idea flag. Case feed is a news feed like display that shows customer support agents everything that s happening in a support case. It is considerably different than anything else within salesforce and it s primary purpose is to increase agent efficiency by presenting information faster and by allowing agents to action the case with less clicks and steps.

Gain instant visibility into the timeline of a support case with a flexible feed based layout. Enabling case feed in salesforce note. When you move to service cloud in lightning experience you must re create your favorite case feed publisher actions as quick actions.