Case History Object Salesforce

It is not showing any history of the case but rather the current state of a related case.

Case history object salesforce.

If you had a self relationship field i e. From the management settings for the object whose field history you want to track go to the fields area. This functionality is pretty much essential for making case history reports useful within salesforce. In compiling reports for our support representatives we have learned that the old value and new value fields in case history are not reportable from within salesforce.

What you are asking for is strictly speaking not possible. History ownersharingrule and share objects data model documentation version. The only other way is to export to excel and filter them manually but that means no dashboard reports. Will this work for you.

The existing reports can t drive sharing from another table. By using web to case forms we can generate 50 000 cases per day automatically. Case history would only pick up fields that have already been set to be tracked. The ability to report on these fields would be a great enhancement allowing for us to track when items have been assigned.

Use data loader or the queryall api to retrieve field history that s 18 24 months old. For example if the custom object was a child of an account and defined as having its parent control the sharing visibility then the report will have to use the sharing on the account to. Summer 20 api version 49 0 winter 21 preview api version 50 0. History objects will track the fields which are set for field history tracking and not all fields are trackable whereas using context varaibles you can fetch the details for almost all the fields.

Now go to cases. Click set history tracking. A lookup to case on the case object you could have a similar related list appear on the case but i doubt that is what your client is asking for. Web to case forms are similar to web to lead forms.

Steps to create a case in salesforce. Salesforce starts tracking field history from the date and time that you enable it on a field. Since this is a before trigger this code would pick up the 2nd to last change since the latest change hasn t been registered. From one queue to another from a person to another person etc.

Changes made before this date and time aren t included and didn t create an entry in the history related list. Now click on new button. Reporting on field history tracking of a custom object is not available if the object is a detail of a master detail relationship.