Maria only needs to set up an auto response rule that emails an invitation to the case s contact when a case is created using web to case.
Case object salesforce.
Take a look at some of these to.
Click and select setup.
You will get an email from salesforce to specified email address in email to case with a verification link click on it and verify your email address.
That option will turn on the menu below on most salesforce pages.
A support case s name can be ca 1024.
Then a will be added to opportunitylineitem.
Whenever you create a case via email email of subject subject case object body of email description case object case origin set whatever you selected in email to case configuration in.
Now you can raise a case thorough email.
When we have a problem with product we need to log a case on a particular opportunitylineitem.
If a company sell a product a.
It will save you from having to browse through the set up pages.
Object basics reference standard objects.
Ursa major solar s website already captures cases using salesforce s web to case.
Identity system and name fields are standard on every object in salesforce.
In the quick find box enter case auto response rules.
You can customize standard objects by adding custom fields.
Select case auto response rules.
Case casearticle casecomment casecontactrole casehistory casemilestone caseownersharingrule caseshare.
This was possible in classic but not in lightning.
When a case is transferred to another queue the first thing the user needs to do is review all case comments.
But in standard salesforce service cloud case have lookup to contact and account.
What is a case in salesforce.
Cases are the foundation of the service cloud and are used to track customer issues and inquiries.
Cases in salesforce are customer s question or feedback on the service they are providing.
Getting to know standard case fields like other objects the case object comes with standard fields out of the box.