Case Feed Email Salesforce

Repro in an org with email to case e2c and service console.

Case feed email salesforce.

Later that evening when you re off work the customer calls your customer support center with the serial number. Your coworker talks to her on the phone jotting notes in the log a call action in the case feed. Though we have include some email id in specify from address field in case feed page layout we want current logged in user s email id also to be shown in the list. The salesforce console makes it easy for you to keep track of all the emails related to a customer case.

This seems to occur most often to emails originating from out look. You may need to enable email to case as well if not already enabled in setup go to support settings and check enable case feed actions and feed items checkbox. Gain instant visibility into the timeline of a support case with a flexible feed based layout. View all docs.

From setup enter support settings in the quick find box then select support settings. Select enable community case feed. Within the case feed itself you email the customer to ask for the monitor s serial number so you can verify the warranty. Optionally select enable email notifications for case posts recommended.

When you enable case feed for your organization an upgrade process converts active cases to the new interface and creates feed items for activity on those cases. Customize agent emails in case feed support agents can respond to customer issues and questions in various ways they can send emails make phone calls or send direct messages to customers on social media. Enabling case feed in salesforce. How to record the emails sent with a custom email publisher 2 answers admin practice test need your help 8 answers using quick action to change the case owner is sending an email notification 9 answers control what object fields show on feed item created in case feed 1 answers activity actions missing on case lex strange anomaly 1 answers.

When replying to rich text emails in a case feed view previous formatting may not be preserved.